Shipping and Returns Information
Good Planet ships via Canada Post Expedited Parcel, which includes tracking and insurance and takes 1-6 business days depending on the destination. We reserve the right to consider other courier options, depending on labour strikes, or other potential factors.
** Please note that due to the high volume and business of the season, shipping times may take longer than usual. We are working our hardest to ensure orders are sent out as promptly as possible. **
- Within Canada, we charge a flat rate of just $9.99.
Orders within Canada over $99.00 (pre-tax) receive free shipping!
- To the continental USA, we charge a flat rate of just $19.99.
Orders to the USA over $199.00 receive free shipping!
For international shipping rates:
Please contact us, indicating the item(s) you are interested in purchasing. We will provide you with a quote for shipping via a reputable carrier.
We want you to be happy with our products! If you have reason to return any items to us, please contact us first at 1-888-590-3505. You must receive confirmation from The Good Planet prior to returning items in order to ensure that your request can be processed.
Returns should be prepaid, unused, in original condition, with original packaging, and shipped back to us within 7 days of receipt.
Certain products, including mattresses, bedding, pillows, bodycare and intimate apparel are not returnable.
For more details on our returns policy, please check our terms and conditions page.
We're serious about protecting our environment! We re-use clean boxes and packaging materials that we have received from our suppliers. Our boxes may sometimes look a little odd, but each one has been packed with care, so that your purchases are received in perfect condition.